At Bagwani Nursery, we take great care in delivering healthy, fresh plants and quality gardening products to your doorstep. However, due to the perishable nature of our products, we follow a limited return and refund policy as outlined below:
1. Return Eligibility
We only accept returns or offer replacements under the following conditions:
-
The plant/product was damaged in transit
-
You received the wrong item (different from what you ordered)
-
The plant/product is in poor condition upon arrival (e.g., dried, dead, or infected)
2. Time Frame
-
To be eligible for a return or replacement, you must contact us within 24 hours of delivery with unboxing photos or videos.
-
Claims made after 24 hours of delivery will not be accepted.
3. How to Request a Return or Replacement
-
Email us at info@bagwaninursery.com or WhatsApp us at [your number]
-
Mention your Order ID
-
Attach clear photos or videos of the damaged/wrong item
4. Non-Returnable Items
Please note that we do not accept returns in the following cases:
-
Change of mind after delivery
-
Plants damaged due to improper handling or care by the customer
-
Live plants that have already been transplanted
-
Bulk or custom orders
5. Refund/Replacement Process
-
Once your return is approved, we will offer a replacement or issue a refund (only in cases where replacement is not possible).
-
Refunds will be processed within 7–10 business days to your original payment method.
6. Cancellations
-
Orders can only be cancelled before dispatch. Once dispatched, cancellation is not possible.
-
For prepaid orders cancelled before dispatch, the refund will be processed within 5–7 business days.
Need Help?
For any queries, please contact us at:
📧 info@bagwaninursery.com
📞 7088870984
🌐 www.bagwaninursery.in