Refund & Replacement Policy

Last updated: 31 October 2026

Bagwani Nursery supplies live plants in wholesale quantities. Live plants are perishable, so we do not accept returns once the plants are delivered. This policy explains what we do if something goes wrong with your order.

1. Check your plants at unloading

Please check the plants while the truck is being unloaded.
Write any damaged, missing or wrong plants on the delivery receipt (bilty / challan) before the driver leaves.
Send us photos, and a short video if possible, on WhatsApp at +91 63976 43479 within 24 hours of delivery.

We cannot accept claims reported more than 24 hours after delivery or without photos.

2. What we replace or refund

Plants damaged in transit: broken stems, crushed or torn bags, or plants that arrive dried out.
Plants missing from the delivery compared with your invoice.
A wrong variety, bag size or height compared with your confirmed order.

After checking your photos, we will either send replacement plants (usually with your next load) or give you a credit note or refund for the value of those plants.

3. What is not covered

Plants that die or are damaged after delivery because of watering, site conditions, weather, pests, or handling by your workers.
Losses caused by delays in unloading or planting after the truck arrives.
Normal leaf drop and transplant stress after the plants are moved.
Natural differences in shape, colour or fullness from the photos on our website. Every plant is different, and our photos show typical plants.

4. Cancellations

You can cancel free of charge before we start preparing your plants (digging, potting or packing).
After preparation has started, we deduct the costs already incurred (labour, packing material and any truck booking) and refund the balance.
An order cannot be cancelled after the truck has left our nursery.

5. If we cannot supply a plant

If a plant in your order is not available in the size you need, we will offer a similar variety or size. If you do not want the substitute, we will refund the amount for that plant.